| privacy policy/anti-spam policy
This site is hosted by One Big Furniture Store. One Big Furniture Store hosts the store pages, ordering system, and order data. One Big Furniture Store automatically collects order information but may only use this information in the aggregate.
1. Disclosure to Third Parties: We will not disclose any personal information to any third party source at any time. All personal information is kept secure and never shared or sold to any third party.
2. Acquisition of Information: We do not acquire any more information about consumers than is required by law or otherwise necessary to provide a high level of customer service.
3. Our Employees and Privacy: We train all our employees about the importance of privacy and give access to information about consumers only to those employees who require it to perform their jobs.
4. Security Measures: We make access to privacy sensitive information subject to rigorous procedural controls, consistent with legal requirements and the demands of customer service. We use the highest levels of encryption available for all credit card transactions.
5. Transaction Server: We use external transaction and processing servers to ensure maximum credit card and personal information security.
secure shopping
ABOUT US
WHY BUY FROM ONEBIGFURNITURESTORE.COM?
SHIPPING
How long do items take to ship?
How much does shipping cost?
How much does shipping to Canada cost?
ORDERING INFORMATION
What Payment Methods are Accepted?
Do you accept purchase orders?
How do I order by mail or fax?
Do you provide fabric samples?
How do I cancel my order?
Sales Tax
RETURNS AND DAMAGE
What is your return policy?
Freight Damage
GENERAL INFORMATION
Pricing
Disclaimer
Warranty Information
Site Security
Privacy Policy
Suggestions and Feedback
Contact Us
One Big Stores
19206 Huebner Rd. Suite 103
San Antonio, TX 78258
1-888-209-5590
email:
admin@onebigfurniturestore.com
ABOUT US
At ONEBIGFURNITURESTORE.com, we take pride in offering the highest quality furniture at the best price that you will find anywhere. We are certain that after shopping the competition, you will return to ONEBIGFURNITURESTORE.com for all your furniture and office furniture needs! We search and select only products which we believe offer tremendous values. Below you will find some general information about our policies. Please do not hesitate to call or email us with any other questions that you may have.
All of ONEBIGFURNITURESTORE.com's items are in manufacturer-sealed boxes and are brand new. All returned furniture is sent to our liquidation center to ensure only new furniture is shipped.
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WHY BUY FROM OneBigFurnitureStore.Com?
WHY BUY FROM ONEBIGFURNITURESTORE.COM?
Exceptional Customer Service
Free Shipping on Many Items
30-Day Guarantee on furniture
SHIPPING
How long will my item take to ship?
Due to the wide array of products we offer, many items ship at different times. Please refer to the individual item page for shipping times, or call us toll-free at 1-888-209-5590. If delivery time is a concern please contact us with the specific product you are interested in and we will give you an approximated ship date. Orders using expedited delivery that cannot be fulfilled within ten business days will be refunded the expedited shipping fee and the order will ship within the standard delivery time.
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How much does shipping cost?
Shipping information for each item is listed on the product page. Items that are to be shipped free will say "Free Freight" on the product page. Be aware of the free freight sales gimmick. Freight costs are imbedded in the sale price. We used to ship all items free but many of our customers were paying too much for the product because we had to allow enough freight cost to ship across the country. Customers that lived close to the warehouse were subsidizing those who lived far away. We now list and charge our lowest price for the product and then compute and itemize the freight cost at checkout.
Our system automatically searches for the lowest possible freight charge to you. We use UPS for smaller items. Saia Motor Freight Lines and Old Dominion Freight Lines are used for items that require a common carrier freight company. We use Home Direct for special items that require White Glove deliveries. White Glove delivery option can be ordered for most any order. Call 888-209-5590 toll free for a quote.
Some of our items ship unassembled. Inside delivery is not included but may be arranged. Some shipments may not be left at your door without your signature. We cannot be held responsible for freight costs incurred by returned shipments for this reason. We reserve the right to bill you for shipping charges on refused shipments. We reserve the right to bill you for incorrect delivery addresses, typos caused by you when your order was placed and requests to forward shipments to another address. Shipping charges are non-refundable.
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How much is shipping to Canada?
International shipping is available to Canada and will be calculated during the checkout process. In some rare cases, shipping to Canada may be more and a representative will contact you before processing your order. Customers are responsible for applicable taxes, duties, and brokerage fees.
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ORDERING INFORMATION
What payment methods are accepted?
We offer a wide variety of ways to pay. We prefer payment by all major credit cards including Visa, Mastercard, American Express, and Discover. We also accept check or money order payments mailed to us. Purchase orders will be accepted on a case by case basis. All purchase order requests must be made in writing. Purchase orders can be faxed to 210.348.2982. If you have any further questions about purchase orders please email or call us.
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Do you accept purchase orders?
All purchase orders will be accepted on a case by case basis, and must be submitted in writing using company/government letterheads. If you have any further questions about purchase orders please email or call us. Please fax purchase orders to 210.348.2982.
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How do I order by mail or fax?
We accept payment by credit card, check or money order using this form. Before sending payment with this form, please be aware of all charges, including shipping fees. If one or more of your selected items does not include free shipping.
Adobe Acrobat is required to view the document. To get it, click the icon below.
Do you provide fabric samples?
We realize that it can be hard to view fabrics online and fabric colors may vary slightly due to monitor settings. We try our hardest to ensure the furniture and fabrics match the actual pictures and have had all fabrics professionally scanned. To request fabric samples, please email us at t admin@OneBigFurnitureStore.Com. Please include your name, address, item model, and fabric selections.
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How do I cancel my order?
All order cancellations must be made in writing. Please call or email us to cancel an order. If an order has already been made (fabric cut) and/or shipped a 45% restocking charge will be incurred. Fabrics are cut specifically to order and CANNOT BE CANCELLED once fabric is cut without a restocking charge.
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Sales Tax
Orders shipping to destinations within the State of Texas will be subject to a 8.775% sales tax.
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RETURNS AND DAMAGE
What is your return policy?
Furniture
We understand that picking furniture online can be hard, so we created the Thirty Day Money Back Guarantee. If for any reason you wish to return your item, simply call us toll-free at 1-888-209-5590 for a return authorization number (RA). Many of our products are offered with free shipping. Please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. You will also be responsible for shipping the merchandise back to us. All returns must be in the original condition and packaging. If a product arrives damaged, or we made an error, and it cannot be remedied with replacement parts we will pay to return the item to us and send a replacement to you. If you decide you do not want parts or a replacement, the item can be returned under our standard return policy
All Other Items
ONEBIGFURNITURESTORE.com's 30 day return policy. Under all circumstances ONEBIGFURNITURESTORE.com will take any item back within 30 days of shipment. Customer can send the product to ONEBIGFURNITURESTORE’s address of choice designated in ONEBIGFURNITURESTORE return authorization(RA). Customer is responsible for all restocking fees and shipping costs in both directions.
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Freight Damage
All seating ships FOB factory or warehouse. Damaged merchandise will be replaced and/or repaired at our discretion. It is the responsibility of the purchaser to inspect ALL shipments received by ONEBIGFURNITURESTORE.com for freight damage. If you find that merchandise has been freight damaged, simply refuse the shipment unless it is shipped via FedEx/UPS. Call us if you receive a damaged item via FedEx/UPS and we will send out replacement parts. If any item is shipped via truck, make the truck driver wait for you while you inspect the item. Failure to inspect the item will result in loss of protection. If UPS/FedEx leave the item at the door and you are not available to inspect it for freight damage, you need to call your FedEx/UPS office within 24 hours of delivery and file an immediate freight claim to report damage in addition to calling us for replacement parts.
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GENERAL INFORMATION
Pricing
Prices are subject change at any time. Pricing errors can occasionally occur at checkout due to computer errors. We are not responsible for these pricing errors and will notify the buyer immediately upon finding these errors.
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Disclaimer
Prices and availability subject to change without notice. ONEBIGFURNITURESTORE.com is not responsible for any typographical errors. Specifications subject to change without notice. Orders for furniture that is custom built will be charged when the order is received by us. It is assumed that you have read and understood our policies before you place your order.
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Warranty Information
The warranties of our chairs range from one year to lifetime warranties. Most warranties cover full replacement of parts for at least three years. Specific warranties are stated on the item page.
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Site Security
As stated in our privacy policy we do not give our information to anyone, other than to process your order. All of your information is stored on a secure server. Credit card numbers are erased from our system after 30 days to ensure protection. Please see the privacy policy for additional information.
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Privacy Policy
Click here to view our privacy policy.
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Suggestions and Feedback
Have a suggestion about our site or products we carry? Would you like to leave feedback about a recent experience you’ve had while shopping with OneBigFurnitureStore.com? Please use our Customer Service form to send us a note or email us at admin@onebigfurniturestore.com.
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Contact Us
ONE BIG FURNITURE STORE
19206 Huebner Rd. Suite 103
San Antonio, TX 78258
1-888-209-5590
admin@onebigfurniturestore.com
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